Quoting & Pricing

Adore-ECO will provide final pricing once we have sighted finalised artwork. Any work quoted prior to seeing artwork will be indicative only. All pricing quoted excludes of GST and any additional freight or artwork services that may be incurred.
Adore-ECO will only proceed with orders that have been approved with purchase order numbers and terms have been approved. Our quotes are valid for 30 days unless specified. By approving your quote and artwork signoff, you are deemed to have read and accepted our terms and conditions.

Import Duty

If you order Product(s) from our website for delivery outside Australia, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

Sample Policy

Branded samples are possible where your artwork is setup and printed on a single item but there is a cost attributed to this (this is variable and will be advised at the time of enquiry). 
Unbranded samples are available at no cost, with shipping expenses covered by you.

Artwork & Branding

Adore-ECO are responsible for reproduction of artwork supplied by you, or produced against your written order. All artwork proofs are to be signed off in writing via email, either signed or stating that you are happy to proceed with the artwork proof attached. 

Adore-ECO will agree to provide unlimited changes & edits to your proof. If for any reason you are unable to view the proofs prior to production, we require written confirmation that you’re happy to proceed without prior viewing and all goods supplied are at your own risk and no claim will be considered should the outcome not align to your expectations. 

You are required to provide us with your company PMS #. In the instance where you do not have these available, we select colours for you and these will be sent to you for electronic approval which may appear differently on different devices. In the absence of client-supplied PMS colours, the final products must be accepted as initially approved. Adore-ECO accepts no responsibility if the products are branded incorrectly.

We also do not accept responsibility for incorrect artwork once the proof has been approved by you. If you choose not to proceed with an order after an art proof has been created, you will be liable for all administration charges including freight associated with your order. We will advise this charge at the time of cancellation.

Intellectual Property

Adore-ECO retains intellectual ownership of all proposed visuals, concepts and ideas. Any ideas proposed may not be shared with any other promotional company and/or agency or utilised by the client unless using Adore-ECO to implement.

Payment

We require 100% prepayment. Before production can begin, all outstanding balances must be paid in full.

Delivery & Shipping

Adore-ECO is responsible for your order until it is delivered by our designated forwarder to the shipping address you have provided. Once the goods are in your possession, you assume full responsibility for their care, and we will not be liable for any damage that occurs thereafter.

If you choose to use your own forwarder, Adore-ECO is not responsible for any loss, damage, or delays once the goods have been handed over to your forwarder.

Any delivery dates or times provided are estimates only. We are not liable for delays caused by third parties, such as couriers or freight forwarders. Additional freight charges may apply where necessary.

Cancellation Fees

We require all cancellations to be stipulated in writing. If stock has been ordered but production has not commenced, there will be a fee to be advised by us at the time of cancellation request. We may refuse cancellation or amendments to orders already approved and/or are already in production. You will be liable for any product, administration and freight charges associated with your order. The costs that would be charged are: product purchases to date, product repacking and restocking fees, artwork changes, proofs, film and visuals, freight and a 20% cancellation fee to cover admin costs.

Quality & Return

We’re here to make sure you’re 100% satisfied with your experience. Adore-ECO will not accept the return of any branded products. The only exception is if the return request is a result of an error on our part, incorrect supply, there is extensive damage caused prior to you receiving the goods or if the branding is incorrect based on the proof approved. In the instance of stock damage prior to you receiving the order, we reserve the right to repair or replace the damaged stock at our discretion. All returned stock must be in its original condition, including all original packaging and tags. Any stock not in its original condition will be invoiced to you accordingly. We will also only accept the return if you have notified us within 14 working days from delivery.